free shipping worldwide

shipping / returns / refund policy

●About payment

The following payment methods are available.
・Credit card payment
VISA / MASTER / JCB / AMEX / DINERS
・Cash on delivery (domestic delivery within Japan only)
Please pay for the product and handling fee when the package arrives.

●About delivery

About the delivery company
Products will be delivered by Yamato Transport for Japan and by Fedex for overseas.

About specification of delivery date and time
If you want to specify the delivery date and time, please select from "desired delivery date" and "desired delivery time" during the purchase procedure.
* You cannot select the delivery date and time for overseas shipping.

About shipping cost
Domestic delivery : Free shipping
 Overseas delivery : Free shipping
  * Extra tax may be applied at the time of entry depending on the regulations of each country.

●About returns

We cannot accept any returns or exchanges of products due to customer's convenience.
If you receive a different item from your order, or if there is a difference in quantity, damage or stains, please contact us within 7 days of receiving the products. We will hold responsibility for the return or exchange of defective products.

care@dojapan.jp
Business hours: Weekdays 11: 00-17: 00 (excluding weekends and holidays)

* Please change the settings on your email so that you can receive emails from the @ dojapan.jp domain.
* When the inquiry is successfully received, an automated reply will be sent. If you do not receive the automated reply within 24 hours, please check your junk mail box.